Troubleshooting Connectivity: A Guide to Fixing Internet Issues on Your Chromebook

Chromebook Keeps Disconnecting from WiFi? (Fix It) | Platypus Platypus

Is your Chromebook connected to wifi but unable to access the Internet? This frustrating issue is faced by many users. However, this guide will help you identify and solve these connectivity problems. The blog has covered details about How to Fix it When Chromebook Won’t Connect to wifi and How to Fix Chromebook Connected to wifi but No Internet.

Why is Chromebook not Connecting to Wifi? (3 Main Reasons)

Below are the 3 main reasons why is Chromebook not connecting to wifi:

1: Outdated Operating System

An outdated operating system is one of the major reasons for Chromebook not connecting to wifi. As an outdated operating system is unable to better match the latest features or updates that are coming forward in the laptop or Chromebook etc. so, the solution to the issue is to make sure to update your operating system to the latest version so that you can get benefit from its latest features.

2: Disabled Setting

Disabled wifi can also cause the Chromebook issue and prevent it from connecting to the Internet. This can take place if your PC has a physical wifi key. So, make sure to check out for the switch, and also check if it is turned off.

3: Wrong Settings

Sometimes your Chromebook may not be able to connect to wifi due to wrong configuration, settings, or even system file errors. So, make sure to check the settings and allow accurate settings that should not prevent the Chromebook from connecting to the Internet. So, if the issue is not resolved, then Chromebook wifi keeps turning off.

How to Fix it When Chromebook Won’t Connect to wifi? ( 6 Easy Fixes)

Below are the ways to fix when chromebook won’t connect to wifi:

Way 1#: Disconnect and Reconnect to the Wifi

Below are the steps to disconnect and reconnect to the wifi:

Step 1: First, make sure to click on time on your taskbar, then click on the setting icon

gear icon chromebook wont connect wifi

Step 2:  Now, choose the Network option

Step 3: Next, select the wifi


Step 4: Now, choose the option Known Networks

known networks

Step 5: Make sure to choose the network you want ot connect to from all the network section

Step 6: Now, just click the forget button


Step 7: Lastly, go back to the wifi page, choose the network, enter the required details, and click the Connect button.

connect chromebook wont connect wifi

It is worth mentioning that if your Chromebook does not connect to wifi, you better try to fix it by forgetting the network and connecting to it again. After that, it will clear any minor issues that can prevent the connection.

Way 2#: Update Chrome Operating System

Below are the steps to update Chrome operating system;

Step 1: First, go to the setting

Step 2: Now, just click on About Chrome

Step 3: Lastly, make sure to click the Check for Updates button in order to install any available update

update cchrome

Always remember that an outdated Chrome operating system can cause various issues, including the Chromebook, as it will not let the Chromebook connect to the Internet.

Way 3#: Remove All Preferred Networks

Below are the steps to remove all preferred networks:

Step 1: First, open Chrome browser and type the command in the following address bar and then tap on enter button

browser data

Step 2: Now, just click on the clear data button

clear data chromebook wont connect wifi

Step 3: Next, just type chrome://settings and then click on the network that appears.


Step 4: Now, click on the preferred networks and then delete all available networks.

Step 5: Lastly, make sure to click on the Done button to complete the process

Way 4#: Run Chrome Connectivity Diagnostics App

An app named Chrome Connectivity Diagnostics App is a Chrome extension that you can easily use to troubleshoot whatever problem the device might detect. Moreover, use a dedicated tool like Fortect, which will scan and replace your broken files with their latest versions from its source. So, if your Chromebook does not connect to wifi then, you must download and run this extension.

Way 5#: Perform a Hard Reset

It is pertinent to mention that a hard reset is one of the fastest ways of fixing issues on Chromebook. Hard resetting keeps your device in top shape and helps remove junk files. So, in order to perform a hard reset, just press and hold the Power + Refresh buttons and then leave the Refresh button when your device boots up well.

Way 6#: Powerwash Chromebook

Below are the steps to Powerwash Chromebook:

Step 1: First, make sure to press the Ctrl + Alt + Shift + R keys simultaneously

Step 2: Now, just choose the restart option

Step 3: Next, make sure to click on Powerwash


Step 4: Make sure to click Continue and follow the onscreen instructions in order to complete the operation

Frequently Asked Questions (FAQs)

Below are the FAQs about Troubleshooting Connectivity: A Guide to Fixing Internet Issues on Your Chromebook:

Q1: How do I know if the issue is with my Chromebook or my router?

Ans: Try connecting another device to your wifi. If it can connect and access the Internet, the problem is likely with your Chromebook. If the other device cannot access the Internet, the problem is probably with your router or ISP.

Q2: How often should I update my router’s firmware?

Ans: You should regularly check for updates, approximately once a month. Some routers offer an automatic update option, which is a handy feature to enable.

Q3: I have flushed my DNS cache and changed my DNS provider, but my Chromebook still can’t access the Internet. What should I do next?

Ans: Consider running a Powerwash or factory reset on your Chromebook. Remember to backup all important data before proceeding, as this process will erase everything on your device.

Q4: My VPN is causing internet connectivity issues on my Chromebook. What should I do?

Ans: If disabling the VPN resolves the issue, you might want to consider switching to another VPN provider or checking with the current provider for any known issues or solutions.

Q5: My Chromebook can not connect to the Internet after a power outage. What should I do?

Ans: After a power outage, your router may reset, or your settings might get changed. Check your router connection and settings. If everything seems fine, proceed with the troubleshooting steps outlined for the Chromebook.

Q6: Why does my Chromebook keep disconnecting from the Internet?

Ans: You may experience intermittent connection drops if your Chromebook is beyond the router’s optimal connection range


Navigating through internet connectivity issues can be daunting, especially when the problem lies between your Chromebook and the router. However, this guide is designed to provide simple, actionable solutions to get you back online swiftly.

The important thing to remember is to stay calm, be patient, and make sure to read the blog with full consideration as it has covered information regarding Troubleshooting Connectivity: A Guide to Fixing Internet Issues on Your Chromebook.




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